Rest of the world £58m
Rest of the world 2,000
At OCS we believe people with disabilities should receive personalised assistance that meets their individual needs and enables them to enjoy air travel. That’s why, for more than 25 years, we have provided services for Passengers with Reduced Mobility (PRM) at airports in the UK and internationally. But we also wanted to challenge an industry misconception that passenger assistance services are only for wheelchair users.
Over the past 18 months, we have developed our Hidden Disability service and we’re proud to be providing a better service for passengers as a result of our efforts.
As a result, OCS is now a member of the Prime Minister’s Air Transport Group, and we provide training on hidden disabilities to other airport service providers, such as the Border Force UK at Birmingham Airport in the UK. An NVQ Level 2 certificate in Dementia Care is now a compulsory requirement for our Gatwick departure lounge hosts and OCS colleagues receive Dementia Friends training. Our long-term awareness campaign is under way, and partnerships have been formed with leading charities including the National Autistic Society.
At the UK’s Gatwick Airport we have implemented a lanyard scheme as a discreet sign to all airport employees that a passenger may require additional support. The impact has been staggering. In August 2015, before the launch of the lanyard scheme in Gatwick, we assisted 521 pre-advised customers with hidden disabilities. In August 2016, we received more than 2,439 requests and distributed 3,500 lanyards – representing a 368 per cent increase.
Last year OCS played a key role in enabling the UK’s two biggest political parties to meet safely.
In October, we provided security for the Conservative Party Conference at Birmingham’s ICC. Afterwards, our clients received a letter from the Prime Minister: “I do not underestimate the amount of work that goes into ensuring the smooth running of the event, and I am very grateful for the support everyone at the ICC provided for me, the team, and all the Conference delegates this year.”
Earlier in the year OCS had delivered security at short notice for the Labour Party Conference. Announcing that the risk of the conference not going ahead had been averted, Labour’s General Secretary Iain McNicol said: “I am happy to announce we have agreed that OCS Group, the existing provider of security services at ACC Liverpool, will deliver security for the Labour Party Conference.”
Our New Zealand business was delighted to be the first private company in its sector to respond to a recommendation by the New Zealand Stock Exchange that companies should report on environmental, social and corporate governance matters.
Our inaugural sustainability report emphasises OCS’s commitment to minimising its environmental impact through hybrid vehicles and charging stations at our branches. We are reducing carbon emissions and use of chemicals and water, as well as coaching, mentoring, training and promoting a sustainable and safer workplace for those at the frontline.
General Manager Gareth Marriott says: “The report is part of our drive to become the most sustainable business in our sector by 2020. We are committed to ensuring our operating model minimises the impact it has on the environment, our communities, and our employees and their families. Sustainable development is an ongoing process and we give it the same level of focus and importance as our financial objectives.”
Setting the agenda
Our people and values
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One of our team in Thailand has been honoured for her honesty and integrity.
PCS security guard Maeda Mataeha found US $10,000 at Jungceylon shopping centre in Phuket and immediately returned the cash to its rightful owner.
She was presented with an OCS Integrity Award by Brian John Davidson, British Ambassador to Thailand, and presented with the Best Role Model Award by the Asian Professional Security Association.
A passion to exceed client expectations is essential when you work for OCS.
A great example of this is Vitthal Magar, a supervisor at a 32-storey premium corporate office and hotel client facility in Mumbai, India.
At our annual awards, Vitthal was recognised as a ‘Star & Consistent Performer’ and ‘Indispensable Asset’ for his dedication, commitment, honesty, integrity for outperforming regardless of the challenge faced.
Our clients said: “We highly recommend that Vitthal Magar be recognised for his dedication and exemplary performance.”
Our ability to respond to customer challenges means OCS Australia was first choice for the filming of an episode of the country’s popular MasterChef TV programme.
We worked closely with producers to provide cleaning staff, agree cleaning times and identify suitable waste bins at the South Melbourne Markets, where OCS provides regular cleaning services.
The episode was filmed on a normal market day and attracted more than 10,000 people between 12noon and 3pm.
Our team went above and beyond to ensure the day was successful – collecting rubbish, cleaning porta toilets, emptying bins, putting up signs and bollards to manage traffic and car parks, as well as providing a forklift to help the TV crew set up marquees.
OCS quickly swung into action when a major earthquake struck central New Zealand in November last year.
Our teams in Kaikoura and Wellington, both badly damaged cities, responded to emergency work requests from more than 10 of its government clients, including the fire service and the police force.
As crucial service providers, these clients needed to return to business as soon as possible.
To make sure that happened as quickly as possible, many of our staff worked long hours, supported by our local management and administration teams who also assisted out in the field.
At OCS we believe in developing great relationships with clients.
For example, last year we renewed our contract at City Hall, home of London’s top-tier administrative body – the Greater London Assembly (GLA).
We provide catering and hospitality services at this prestigious venue, which is used for a range of functions including meetings, exhibitions, product launches and receptions.
OCS supports the GLA’s sustainability objectives by taking a proactive approach to recycling and using locally or ethically sourced ingredients wherever possible.
And we work closely with the GLA to promote the venue and increase its revenue from functions and events, with the OCS Young Sportsperson Awards among the many high-profile events hosted at City Hall every year.
Our managers expect to be surrounded by a hive of activity, but none quite so literally as Michael Buck.
As OCS general manager at a UK hospital, he trained as a beekeeper to help manage five bee colonies as part of a grow-your-own project for patients.
Since starting his role with Lancashire Care Foundation Trust, Michael has led several initiatives to improve patients’ lives and help disadvantaged people in the local community.
These projects have been highly commended by the Care Quality Commission (CQC) as therapeutic recovery initiatives.
‘Don’t judge a person until you’ve walked a mile in their shoes’ is a proverb that OCS has really taken to heart.
Last year Asset Solutions launched its ‘Walk a Mile’ initiative in the UK, which each year sees the senior managers work a full shift with frontline staff in every business so they can better appreciate the health and safety risks.
The initiative has enabled us to make changes with our clients, while senior managers have created an open communication channel with frontline staff and forged a stronger bond with them.
Managing Director Lois Heywood, who was the first to ‘walk a mile’, comments: “I worked with a team auditing chilled and frozen food. We started in the freezer room wearing two pairs of gloves – a thin thermal inner layer and thick rubber gloves. Problems arise when barcodes won’t scan and codes need to be keyed in, but the massive rubber gloves make it difficult to hit the right buttons. The choice is: try with the bulky gloves or risk wearing only the thermal layer.”
Around the world, OCS people raise money for a multitude of good causes as part of recognising our wider responsibilities for the communities in which we work.
For example, last year was a busy one for our Asset Solutions team.
In May, Kenny Lee, Andy Widdowson, Lois Heywood and 18 others climbed Snowdon, the highest mountain in Wales, to raise more than £3,800 for the Thomas Cook Children’s Charity and Prostate Cancer UK.
Four months later the Asset Solutions team raised more than £5,300 for the Children’s Air Ambulance by completing the Three Peaks Challenge – Snowdon, Ben Nevis and Scarfell Peak.
This year, Andy and Kenny brought more cheer to poorly children by collecting donations and distributing 40 Easter eggs at the Mansfield children’s hospital.
Innovation is at the heart of every OCS business.
For example, last year one of Aviation & Gateways’ regional skills trainers created a special guide to help people with autistic children In the UK, Michael Connolly holds regular tours of Birmingham Airport for families with autistic children.
However, recognising that people could not always visit the airport ahead of their trip, he produced a downloadable visual guide.
The guide, together with many other OCS initiatives to make the airport ‘autism friendly’, has led to great feedback.
Knowing what support is available means that, for the first time, families have been able to travel together and have not had to medicate their autistic child.
Michael’s guide has now launched at other UK airports, including Bristol.
Innovation comes in all shapes and sizes. Last year, Cannon Hygiene launched its new washroom range – Imagine.
Created by a leading design company, the range takes its inspiration from the triangle in Cannon Hygiene’s logo and reflects a new trend of designers using geometry to create distinctive sculptural shapes.
From the initial design concept, we have developed a range of high-quality, innovative dispensers, which communicate their status electronically using radio-frequency identification (RFID).
Iain Daun, Senior Data Analyst, provides vital technical support to Sainsbury’s, one of our major supply-chain contracts, and was nominated at this year’s OCS Annual Awards for delivering excellent customer service.
Steve Kennewell at Sainsbury’s says: “Iain has gone above and beyond on numerous occasions regarding our expectations within Sainsbury’s.
He brings a down-to-earth ‘can-do’ approach to any issues or problem-solving requirements and will often steer the most difficult of customers (us) to the right conclusion.”
Our employees are not just OCS ambassadors, they also need to embrace our clients’ values.
We recognise this with our Customer Service Awards, when each year we celebrate the best of the best – such as Service Manager, Michelle Pepper.
She was nominated by our client Aviva, who said: “The support she gives Aviva has been fantastic and fulfils the Aviva core values which are: ‘to care more’ – Michelle cares like crazy about everything she does; ‘never rest’ – we’ve got a building that runs 24/7 … Michelle certainly never rests; ‘kill complexity’ – if Michelle sees a process which doesn’t work, she likes to see how she can improve or simplify it; ‘create legacy’ – Michelle is certainly doing that… everywhere she goes she leaves something new or improved.”
Collaboration is the key to our expanding relationship with Air New Zealand.
From an initial cleaning contract in 2004, OCS now provides a multi-service solution to the international and domestic airline group.
By working alongside Air New Zealand and matching its evolving needs with our evolving capability, we have become the airline’s second largest supplier and go-to supplier for facilities and labour-driven services.
The client has recognised this by extending our multi-service contract and proposing a shared vision to profitably and sustainably double the business between us over the next five years.
OCS is on a mission ‘to ensure every assisted customer enjoys service excellence through our airports and all individual life differences are accommodated’.
We are making this mission statement a reality by working in close partnership with airports, airlines and passengers, and by mapping our core values to those of our airport clients.
OCS carries out long-term promotional campaigns to raise awareness of our airport assistance services and to increase the number of passengers who advise us about their requirements before they travel.
We consult charities, disability groups and passenger user-forums to tailor our services to people’s specific needs.
Patients and healthcare staff have enough on their minds without having to worry about what they are eating.
West London Mental Health NHS Trust wanted to support Muslim staff and patients during the holy month of Ramadan – a period of daily fasting, devotion to prayer and charitable acts.
So the OCS catering team and Trust staff shared their expertise to create special menu selections and provide a nutritional information pack for a healthy Ramadan.
The Trust’s Chief Dietitian, Alison Sullivan, says: “Ramadan is an exceptionally important period for our Muslim colleagues and patients. We have carefully thought through recipes and menus to nourish and renew them after they finish their fast, and will be fully supporting them.”
When your healthcare brand is all about high quality and reliability, you want every part of your business to reflect those values.
One of our clients in the UK is a leading provider of eye services to patients and demands the highest standards from their suppliers.
The client’s biggest challenge was keeping its washrooms in pristine condition throughout the day while ensuring quality and reliability.
So they turned to Cannon Hygiene and its new Imagine range of washroom dispensers.
The client’s chief operating officer comments: “Our main reasons for choosing to work with Cannon Hygiene were their service reliability and speed of action to any issues that may crop up. Following installation, you can see that they are very modern and forward thinking.”
The OCS Group aims to meet all of its client’s needs, no matter how unusual and unexpected!
Last year our Landmark team at London’s Old Broad Street were given just a couple of hours’ notice to enable a live TV broadcast at 11pm.
A news channel wanted to interview our high-street bank client after a major IT software glitch meant millions of customers could not access their accounts.
We organised everything – from a parking bay for the transmission van to a dedicated elevator for the TV crew, plus refreshments.
Our client says: “Having used other competing serviced office centres for decades, Landmark are in a league of their own. They are an extension of our company and have been very accommodating in our various business demands. I cannot speak too highly of them.”
Consistent quality is important – especially when you are the first private-sector bank in Bangladesh.
Following a refurbishment programme across its 77 branches, AB Bank needed a supplier who could maintain a consistent appearance nationwide.
We conducted site surveys at every branch and used our findings to develop specific job plans for our staff at each location.
In addition, we appointed dedicated supervisors responsible for each branch.
Cleaning all branches to the same exacting OCS standards means AB Bank is providing consistent quality to all of its customers and realising the full potential of its refurbishment programme.
Customer satisfaction comes in many forms, including via the nose.
With Cannon air scenting, retailers can enjoy the sweet smell of success.
In Spain’s highly competitive landscape, a major retailer wanted to set itself apart from competitors after expanding its chain of high-quality jewellery stores across the country.
As well as improving its brand experience, the retailer wanted shoppers to enjoy the same sense of wellbeing at all of their shops.
CannonScent installed its air scenting solutions and White Orchid fragrance in the retailer’s stores for a 15-day trial period. With many customers complimenting staff on the scent, Cannon Hygiene is now providing service on a long-term basis.
A new OCS business is providing the UK with its first plug-and-play RFID solution.
Unique to the UK market, the Radio Frequency ID (RFID) business unit offers a fully scalable solution across clients’ supply chains, so they can electronically track and trace items right down to store level.
The solution provides a full service, from audits to tags, from project management to implementation.
Jack Wills is rolling out our solution and, with a return on investment achievable within 12 months, many other retailers are showing interest.
OCS provides services across a broad spectrum of different sectors, including sports, leisure and entertainment.
For example, we deliver a range of services to one of the UK’s best-known sports venues.
We have provided the Kia Oval with a complete facilities management service since 2005 and event stewarding since 2009.
We also provide conference and banqueting facilities to the ground’s 57 executive boxes and 19 function rooms.
Home of Surrey County Cricket Club, the south London ground regularly hosts international cricket. During a Test match, our team works around the clock after each day’s play to ensure the venue is perfect for visitors and spectators.
It boasts a capacity of 25,500, including the four-tier OCS Stand.
A small team of OCS cleaners is proud to be part of the Manchester City football team in the UK.
They work seven days a week at City’s Academy Stadium, home of the Manchester City Women, and City’s Elite Development Squad and Academy teams.
As well as keeping the 7,000-seat stadium spotless, the OCS team cleans the medical and changing rooms to a clinical standard.
OCS is now providing facilities services at every central government building across the UK.
In a joint venture with Galliford Try, OCS has been appointed by the Crown Commercial Service (CCS) to provide soft and total facilities management until 2019.
CCS assists the UK government and the public sector with procurement to achieve savings and efficiencies for the taxpayer.
UK Regional CEO Bob Taylor says: “OCS is delighted to be part of CCS’s exciting and dynamic new approach to delivering facilities services, and we’re proud to work with central government.
This award is a testament to our company’s commitment to providing excellent facilities services and added value to our customers.”
Working for government services brings a wide variety of expertise and experience to OCS.
In New Zealand, for example, we work alongside the police to clean up crime scenes.
The key to our successful partnership with New Zealand Police is our capability to service their unique requirements.
So, in addition to servicing 335 sites nationwide – including cleaning, washroom hygiene, consumables and waste management – we have launched a trauma and crime scene cleaning service.
Using a training module developed in collaboration with the client, our specialist teams understand critical factors such as crime-scene protocol and infection control measures.
Their specialist support frees the Police to focus fully on safeguarding the community following traumatic events.
Luxury comes as standard for high-end hospitality companies, so creating a genuinely world-class experience for their customers is a number-one priority.
When a luxury hotel near Belfast in Northern Ireland decided it needed world-class washrooms, it chose Cannon Hygiene.
We won this prestigious contract because of our high levels of service offered and our ability to be innovative for years to come.
The hotel’s head of housekeeping comments: “We have developed a great relationship with Cannon Hygiene and the supporting team. We are listened to, and our needs and requirements are fully understood, with promises always delivered.”
Health and safety is particularly important to companies in the Hospitality sector.
So Cannon Hygiene is immensely proud to be recognised for its excellence in this area by Crown Entertainment, which operates the largest resort and casino facilities in Australia.
Cannon provides services across Crown’s three hotel towers, theatres, conference centres and casinos in Melbourne and Perth.
It is doing such a good job that Crown named Cannon Hygiene Perth and Cannon Hygiene Melbourne as finalists for its Health & Safety 2016 Award.
At its recent Supplier of the Year Awards ceremony, Crown also named Cannon Hygiene Melbourne as a finalist for contractor of the year and cleaning contractor of the year.
OCS prides itself on being flexible. For example, we worked tirelessly to broaden the scope of our services when a top Australian university doubled its capacity and launched a renovation programme.
The University of Technology Sydney (UTS), which is supported by 128 OCS staff seven days a week, is a strong advocate for OCS and has developed a great partnership with our on-site management team.
We are also helping UTS, which prides itself on being an environmental leader in the university sector, to deliver sustainable solutions throughout the campus.
In education, knowledge is everything. At OCS we make sure our know-how brings real value to clients in the Education sector.
Since 2012, our OCS PWB Malaysia team has provided a range services to Marlborough College Malaysia, and we are delighted the College has decided to renew our contract for a further three years while increasing its scope.
In addition to janitorial, hygiene, mechanical and electrical services, and pest control, we are now providing the international boarding and day school with lab technicians, reception and administrative staff.
As leader of Australia’s pharmaceuticals market, AstraZeneca requires a committed partner who will achieve the highest standards of Good Manufacturing Practice (GMP) cleaning.
Our bespoke solution for AstraZeneca includes GMP and commercial cleaning, with 40 employees working around the clock.
We work closely with AstraZeneca to ensure our staff are well trained and deliver benchmarked service outcomes.
We have recently started a new three-year contract, which will enable OCS Australia to grow with AstraZeneca as it increases production capacity by 500 per cent over the next 18 months.
When JCB, one of the world’s top manufacturers of construction equipment, wanted strategic security systems to enable continuous monitoring of factories across the UK and Europe, we upgraded the existing security systems at JCB’s UK sites, and designed and built a high-specification security centre.
JCB’s 200-plus cameras and access points in the UK are now controlled and monitored from this centre, and its ASDL and IP links enable the centre to also monitor JCB’s sites in Europe.
Cannon Hygiene employees united across the world on 15 October 2016 to support Global Handwashing Day.
The theme for 2016 was ‘Make handwashing a habit’ and Cannon Hygiene International ran a global campaign on social media to raise awareness of its importance.
Our New Zealand teams visited schools and included local companies in the campaign.
Cannon Hygiene South Africa taught children in Durban the ‘Gerry Germ Song’ to sing when washing their hands – plus there were cupcakes and colouring pictures to make the day more fun.
Cannon Hygiene India visited local schools in Chennai, Mumbai and Bangalore.
Across Spain and Portugal more than 600 children were shown how to wash their hands.
Our colleagues in Thailand launched a photo competition, with the winner receiving Cannon Hygiene prizes. In the UAE, Ireland and Malaysia our teams organised handwashing training with customers and staff.
OCS has launched a new apprenticeship programme which will offer up to 900 places in its first year.
The programme will provide new and existing colleagues with vocational learning and leadership development to degree level, giving them multiple pathways to progress their careers.
Stuart Rowberry, Resourcing & Development Business Partner, says: “Apprenticeships will allow us to attract and retain the best talent, helping to ensure our workforce has the skills to best support our clients and contribute to the strategic growth of OCS.”
Caring, globally and locally »
Community action in Qatar »
Help with life’s necessities »
Help with life’s necessities »
Community action in Qatar »
Caring, globally and locally »
Help with life’s necessities
OCS India supports local communities by investing time and resources in local projects and partnerships. For example, we support the Jhariwala Orphanage in Mumbai, which is home to 75 girls aged 4 to 16, by providing cleaning services and feminine hygiene units free of charge. Through the Suprayas Foundation, we also donate clothes, blankets and food to 200 families in a Maharashtra village where people cannot afford the necessities they need to survive.
Community action in Qatar
Concern about feral cats in Qatar prompted our team there to take action. The
Qatar government wanted to reduce stray cat numbers in Doha. So the OCS Qatar property management team volunteered for a ‘trap, neuter and return’ programme. They set up humane traps, took captured cats to a clinic for neutering, then released them back in the same area. We also provided cat deterrent devices for public areas, such as children’s play areas. Our actions have resulted in a balanced cat community and a hygienic environment for our tenants.
Caring, globally and locally
Corporate responsibility is firmly embedded in the culture of our OCS Vietnam business. Our team there participates in Earth Day, World Water Day and World Environment Day, and helps to ‘save the world’ in smaller, everyday ways – by only printing double sided and on recycled paper, unplugging electricity devices when not in use, and turning off lights at the end of the day. Last year our Hanoibased team also provided a deep clean service at Tam Binh Children Protection & Nourishment Centre, as well as repairing a washing machine and lighting. And the team carried out free street cleaning and took part in a local fun run themed around the environment.
New Zealand leads the way »
Investing now for the future »
New facility boosts sustainability »
New Zealand leads the way
As part of its strategic objective to be the most environmentally sustainable business in its sector by 2020, OCS New Zealand has committed to converting a third of our fleet to hybrid or electric vehicles by 2020. This commitment is part of an environmental initiative led by our client and strategic partner Air New Zealand that involves 30 major corporates across the country. OCS Managing Director Gareth Marriott says: “This initiative will see a huge reduction in fuel consumption, and we’re proud to play a part in New Zealand’s largest ever commitment to electric vehicles.”
Investing now for the future
Cannon Hygiene Portugal has invested in a greener service centre in Lisbon. Renovation of the building has improved the workplace while reducing its impact on the environment. One of its sustainability projects was to use rainwater to clean feminine hygiene units. As a result, the centre is now saving more than 400 litres of water a day.
New facility boosts sustainability
As the UK’s leading provider of aviation laundry, OCS is committed to sustainability. Last year we opened a new laundry near Heathrow Airport where we process 170,000 products a day from airports around the UK. Costing more than £4 million, the 45,000sqft facility operates 17 hours a day, 365 days a year. New technology, improved processes and regular monitoring means we now use 31 per cent less energy and 21 per cent less water.
Working together to prevent accidents »
Investing now for the future »
New facility boosts sustainability »
Working together to prevent accidents
Our proactive safety culture at OCS helps us improve performance and deepen relationships with our clients. For example, in the UK we achieved an impressive 22 per cent improvement in lost-time injuries in the 12 months to March 2017. By taking the time to have good conversations with colleagues about their working environment, by being alert to risk, by reporting near misses and challenging unsafe practice, we work together to ensure no one gets hurt at work and we all go home safe and healthy.
Our 2016-2017 RoSPA Awards:
2017 Government Sector
Business & Industry
2016 OCS Environmental Services
Business & Industry
Business & Industry
Investing now for the future
The safety of our staff is all-important – wherever they work and whatever jobs they do. In the UK we are proud to have been recognised by 18 safety awards in the last five years. The awards by RoSPA (the Royal Society for the Prevention of Accidents) are based on our occupational health and safety performance assessed independently against specific judging criteria.
New facility boosts sustainability
In the UK, Cannon Hygiene has partnered with a road-safety charity to deliver a multi-layered training programme for its drivers. The IAM Roadsmart programme brings together an online road-risk assessment, DVLA driving licence check, incident records and a telematics feed for speeding, harsh braking and acceleration to identify an overall risk rating for each driver. Cannon then provides each driver with the appropriate training, which can range from e-learning to in-cab instruction.
Our story begins in the year 1900 with a ladder, a pail and a pushcart. Living in London with a wife, two infants and no job, Frederick Goodliffe faces extreme poverty until he finds work with a large window-cleaning company. Within months, Frederick takes the brave decision to set up his own business – The New Century Window & General Cleaning Company.
In 1912 Fredrick’s oldest son, Gilbert, joins the firm – a family connection that continues unbroken to this day with fifth-generation relatives now working for the company. The First World War hits our fledging business hard, with Gilbert joining the Army while Frederick, in his 40s, does his bit as a special constable.
Peace sees us growing again, with new recruits including our first female supervisor. Three decades later we will celebrate another first by appointing a female MD. Meanwhile, the 1920s see us establish a pattern for the future, with window cleaners extending their expertise into new areas.
As industrialisation gathers pace, Frederick takes the bold step of diversifying into construction and factory cleaning. He also launches a new company called Office Cleaning Services, which is the origin of our OCS initials. Taking the lead in emerging markets has shaped our business growth ever since.
World war again devastates the family business. And, within two years of its end, the family is mourning their father and grandfather, and the founder of our business. Frederick’s three sons – Gilbert, Tom and George – now take the family business forward as the dramatic growth in office building begins an exciting new era for OCS.
We invest heavily in property-related businesses but we never stop investing in our people. This commitment brings many benefits, not least loyalty and long service. And as we grow, the company asks its most trusted employees to leave their homes in London to set up new OCS sites around Britain.
As mass immigration and automation enable Britain to grow, OCS responds to customers’ changing needs with innovative new services delivered by real people, which remains our approach to this day. From cleaning windows and offices to cleaning laundry and aircraft, this is a decade of rapid OCS expansion in the UK.
When air travel takes off, so do our aviation services. And when the business world worries about rising crime, we launch a new security service. The 1970s is also notable for two major milestones in our history – our investment in Cannon Hygiene and the creation of the OCS Group.
As privatisation fundamentally changes the UK, we launch services for the public sector – most notably for the National Health Service. Even more significantly, we widen our business horizons – first to Europe and the Middle East, then into Asia. In particular, our highly successful partnership with PCS in Thailand is a gamechanger.
With the launch of the internet, the world becomes a smaller place. As a result, our customers’ expectations change and we again respond with new services. And with economies developing rapidly in the southern hemisphere, we invest in new opportunities in India, Australia and New Zealand.
The World Trade Center attack in 2001 throws aviation, one of our core markets, into turmoil. OCS identifies new opportunities including a major contract on the railways with EuroStar and a baggage-scanning service at airports. However, the disruption of 9/11 is just the beginning…
Ever since briefly igniting the Arab Spring, social media has been fundamentally changing our lives. Facing uncertainty and disruption, our customers want new business solutions. Once again, we respond. For example: we add to our range of facilities solutions; we now assist more than 2 million aviation passengers with reduced mobility around the world; and through i2 Office we provide modern, flexible business space.
Our family has grown to more than 87,000 staff, thousands of pensioners, and over 150 family shareholders. A lot has changed since 1900, but our purpose remains the same: to care for our colleagues, our local communities and the environment, and to deliver outstanding service for our customers. This is the OCS way.
Message from Peter Armitage
The year ended 31 March 2017 was one of significant change for the OCS Group as we embarked on our three-year plan following a major strategic review of our business.
The agreed plan brings clear focus and strong sector prioritisation and we have already seen the green shoots of success coming through and some excellent contract wins across our entire business.
During 2017, our new Group Executive Leadership Team was established and the Board is pleased with that team’s progress. The year also involved a Governance Review and saw our shareholders agreeing a Statement of Shared Purpose as they enter the next generation of family ownership. This statement encompasses the fundamental elements of The OCS Way, including: sustaining and growing the business for future generations; commitment to our core values; and our responsibilities for colleagues, the communities in which we operate, and the environment.
The OCS business has a long and proud heritage spanning 117 years, and our colleagues around the world make this business outstanding through their loyalty, their passion and their commitment to deliver consistent quality and valued service
to our clients.
I’m proud to have been part of OCS for the last 38 years of my career and to have served as Group Chairman for the last 12 of those years. As I step down and hand over to Peter Rogers, as the incoming Chairman, I know that, together with Peter Slator firmly established as CEO, the Group is in safe hands with a strong sense of purpose and direction.
Finally, I thank all our staff around the world who together make this company great, for all they do each and every day, and I wish everyone in the OCS extended family well for the future.
Our colleagues around the world make this business outstanding through their loyalty, their passion and their commitment to deliver consistent quality and valued service to our clients