2017 The OCS Group Annual Review Our year » Corporate responsibility » Responsible business » Our heritage » Our customers » Our people and values » Setting the agenda »
Our year
A message from our Group CEO »



£ bn ,

UK £605m

Asia-Pacific £346m

Rest of the world £58m

UK 26,000

Asia-Pacific 61,000

Rest of the world 2,000

Setting the agenda

As a responsible business, we believe we have both an opportunity and a responsibility to use our footprint and convening power in the economy and society to have a leading voice.

Helping passengers with hidden disabilities »

Prime Minister praises OCS team »

Drive to be most sustainable business »

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Our people and values
OCS is a people business. Every colleague is an ambassador of our brand and our success is determined by how we go about our business every day. Our six sustainable core values drive our culture and our ethos – to be a great place to work and delivering great service.
Our customers
From getting passengers to their flights on time at the world’s busiest airports to keeping lights on in offices large and small, we provide the essential services that keep businesses and societies running day in, day out.
Responsible business
Our values are at the heart of what we do. When it comes to the way we work with our customers, our people, our suppliers and our communities, our ethos as a responsible business is to ‘do the right thing’ and in doing so achieve responsible, profitable and sustainable growth.

Handwashing around the world »

Cannon Hygiene employees united across the world on 15 October 2016 to support Global Handwashing Day.

New career opportunities »

OCS has launched a new apprenticeship programme which will offer up to 900 places in its first year.

Corporate Responsibility
Our Corporate Responsibility strategy has two group-wide themes: environmental excellence; and to develop the capacity and skills of socially and economically disadvantaged members of the communities in which we work.
Our heritage
From the smallest of beginnings, OCS is now an extended family that reaches around the world. However, as our business has constantly evolved and expanded over the last 
12 decades, we have remained true to our values and to our people. Find out more by watching this video or reading about our history below.

Our story begins in the year 1900 with a ladder, a pail and a pushcart. Living in London with a wife, two infants and no job, Frederick Goodliffe faces extreme poverty until he finds work with a large window-cleaning company. Within months, Frederick takes the brave decision to set up his own business – The New Century Window & General Cleaning Company.


In 1912 Fredrick’s oldest son, Gilbert, joins the firm – a family connection that continues unbroken to this day with fifth-generation relatives now working for the company. The First World War hits our fledging business hard, with Gilbert joining the Army while Frederick, in his 40s, does his bit as a special constable.


Peace sees us growing again, with new recruits including our first female supervisor. Three decades later we will celebrate another first by appointing a female MD. Meanwhile, the 1920s see us establish a pattern for the future, with window cleaners extending their expertise into new areas.


As industrialisation gathers pace, Frederick takes the bold step of diversifying into construction and factory cleaning. He also launches a new company called Office Cleaning Services, which is the origin of our OCS initials. Taking the lead in emerging markets has shaped our business growth ever since.


World war again devastates the family business. And, within two years of its end, the family is mourning their father and grandfather, and the founder of our business. Frederick’s three sons – Gilbert, Tom and George – now take the family business forward as the dramatic growth in office building begins an exciting new era for OCS.


We invest heavily in property-related businesses but we never stop investing in our people. This commitment brings many benefits, not least loyalty and long service. And as we grow, the company asks its most trusted employees to leave their homes in London to set up new OCS sites around Britain.


As mass immigration and automation enable Britain to grow, OCS responds to customers’ changing needs with innovative new services delivered by real people, which remains our approach to this day. From cleaning windows and offices to cleaning laundry and aircraft, this is a decade of rapid OCS expansion in the UK.


When air travel takes off, so do our aviation services. And when the business world worries about rising crime, we launch a new security service. The 1970s is also notable for two major milestones in our history – our investment in Cannon Hygiene and the creation of the OCS Group.


As privatisation fundamentally changes the UK, we launch services for the public sector – most notably for the National Health Service. Even more significantly, we widen our business horizons – first to Europe and the Middle East, then into Asia. In particular, our highly successful partnership with PCS in Thailand is a gamechanger.


With the launch of the internet, the world becomes a smaller place. As a result, our customers’ expectations change and we again respond with new services. And with economies developing rapidly in the southern hemisphere, we invest in new opportunities in India, Australia and New Zealand.


The World Trade Center attack in 2001 throws aviation, one of our core markets, into turmoil. OCS identifies new opportunities including a major contract on the railways with EuroStar and a baggage-scanning service at airports. However, the disruption of 9/11 is just the beginning…


Ever since briefly igniting the Arab Spring, social media has been fundamentally changing our lives. Facing uncertainty and disruption, our customers want new business solutions. Once again, we respond. For example: we add to our range of facilities solutions; we now assist more than 2 million aviation passengers with reduced mobility around the world; and through i2 Office we provide modern, flexible business space.


Our family has grown to more than 87,000 staff, thousands of pensioners, and over 150 family shareholders. A lot has changed since 1900, but our purpose remains the same: to care for our colleagues, our local communities and the environment, and to deliver outstanding service for our customers. This is the OCS way.

A message from our Chairman »